Ellen was a vital part of our ISO9001 certification, without her we would not have achieved it. ISO9001 is the driver for Hollowells moving forward with business improvements, Ellen’s methodical approach to understanding current business practices, and identifying areas for improvement proved invaluable. Hollowells is a family business, the funeral industry is unique and is foreign (as well as a little bit scary) to many people. Ellen was able to apply her skills objectively and sensitively to achieve the desired results, even where initially there was a certain amount of resistance.”

Ellen rescued my belief in the ISO 9001 standard, changing our old manual from a QMS supplier from being a huge boring doorstop into a tailored document that reflected our company and its style perfectly and along with her support in auditing us regularly has stood us in good stead when we changed over to BSI auditing and helped us maintain our status over a 3 year cycle of visits with only an odd minor nonconformity from each BSI audit , thoroughly recommend Ellen’s work.

So many thanks for all your help and assistance in achieving this and for making the process a lot more simple, straightforward and relatively painless than we imagined; not to mention achieving it in a very short period!

Ellen is an excellent consultant offering expert advice while remaining pragmatic and understanding of evolving business needs. She takes a much welcomed simple approach to Quality and creates unbureaucratic and focused systems.

I’ve been working with Ellen for 3 years now and highly recommend All About Quality to any business embarking on their ISO journey. Ellen demystifies and guides you through the whole process with a calm, straight forward and easy to manage approach. Ellen also comes equipped with a toolbox of solutions that can improve and streamline your business processes. Thank you Ellen!

“We first engaged with Ellen in 2017 when we transitioned to ISO-9001 2015. She made the process for us very easy and was very professional, courteous, and capable. Since then she has been retained as our Internal auditor. It is a pleasure to work with Ellen and I have no hesitation in recommending her to other companies.”

“Ellen is highly professional and efficient and makes a complex compliance world seem simple. Would highly recommend.”

“We recently recruited All About Quality to help us become ISO9001:2015 compliant. Their jargon-busting advice and experience gave us confidence to press forward and reach our goal, something I’m not sure we would have achieved on our own. Highly recommended”

“Always had the most pleasant of experiences working with Ellen. She saves us so much time and effort because she is undoubtedly an expert in what she does.”

“We would highly recommend Ellen’s services, she has a determined, positive and logical attitude with a personal and professional approach. Ellen is very skilled in her work and she has been a pleasure to work with. Thanks Ellen!”

“Codegate have been ISO9001 and ISO14001 certified for several years utilising the usual hard copy, document based Quality Management System, but sought a digitised alternative with the added complication of ISO27001. After much searching we came across Ellen Willoughby at All About Quality, her skill set and offering exactly matched our needs. Over a few months, Ellen guided us through ISO27001, organised our Microsoft Teams based QMS and structured our ISO9001 and ISO14001 on the new digitised medium. She stood with us through the in-depth, external audit ensuring all examiner questions were answered and shared our delight at the outcome. The external auditor commented; ‘It’s unusual to undertake the adoption of three standards at once, and very unusual to successfully achieve certification with zero non-conformities, congratulations!’ We’d highly recommend Ellen to any organisation seeking to navigate ISO certification, her pragmatic, ‘no worries’ approach is refreshing and more importantly effective.”