Defining Roles in Your Business
In this second entry in my series of blogs on why I love ‘The E-Myth’, I want to focus on the three business-related personality traits identified by Michael Gerber. All business owners and their employees, has elements of all three traits in their personality, but in almost everybody, one trait will likely be dominant.
In this blog, I’ll be explaining how Quality Management can help your business get the best out of all these aspects. For although they are, as Gerber asserts, often at odds with each other all these traits working harmoniously are vital to the success of any business.
The Entrepreneur, The Manager and the Technician
However, before we come to that, let’s look at the three traits as Gerber defines them, and get to know their strengths and weaknesses.
The Entrepreneur is the ‘ideas person’ – someone with vision, capable of looking at the ‘big picture’ and defining where things should be going. Always living in the future, the Entrepreneur is the trait that makes the big plans that carry everyone else in their wake. However, they don’t tend to do well with the nitty-gritty of actually organising things to make their plans a reality.
The Manager on the other hand is all about organisation. Managers abhor chaos and adore order and stability – a place for everything and everything in its place is what they aspire to. However, in isolation the Manager’s fixation on order can lead to stagnation and a dearth of ideas.
Finally, the Technician takes pride in the nuts-and-bolts tasks; methodically working one step at a time to do what must be done. The Technician takes pride in their work and is diligent, with a great capacity for attention to detail. But, left alone, Technicians can become swallowed up by the details, lacking either effective leadership or strategic vision.
As you can see, each trait has unique strengths and weaknesses in the business environment and everyone will have a one of them that is more ‘dominant’. The key to success for a business is getting to a place where everyone is working to their strengths to drive the business forward – and that’s where a good Quality Consultant comes in.
Constructing An Effective Framework – The Importance of quality management in Playing To staff Strengths
One of the most effective ways to get the best from your employees is to have a sound framework and process map in place with clearly defined duties and responsibilities for all staff, as well as standardised procedures and a practical and useful Quality Manual.
As a business owner, this may seem an intimidating task, especially as you will almost certainly be fully wrapped up in dealing with the day-to-day running of the company.
This is another reason why employing the services of a good Quality Consultant is an important step to take in the development of your business, and one that will provide you with a good return on your investment.
An independent Quality Manager can take an objective view of your business, and help create exactly the kind of organisational framework and procedures it needs to help it grow. Every business is different so, just as the three traits must work harmoniously for best effect, every company requires its own organisational framework, suited to its needs – and providing that bespoke service is what I’m all about.
If you’d like to learn more about how Quality Management can help you get the best out of you and your staff, whether they are Entrepreneurs, Managers or Technicians at heart, why not give me, Ellen, a call on 01858414226. I’m looking forward to hearing from you.